Skip to main content

KEENAN - InTouch Technical Support Administrator



As an InTouch Customer Service Technical Support Representative, you will be the front-line support for both internal and external customers. Providing technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to; accessing cloud software, uninstalling/reinstalling basic software applications, verifying current hardware is on current release, power cycling equipment, weighbar testing, assisting with navigating around application menus and troubleshooting. 


Deliver service and support to end-users, using and operating automated call distribution phone software;

  • Build strong positive relationships with our customers
  • Diagnose and resolve technical hardware and software issues
  • Follow standard processes and procedures
  • Identify and escalate priority issues to second level support
  • Reporting on service delivery KPI’s
  • Accurately process and record call transactions using CRM
  • Deliver excellent customer support with the objective of retaining customers business
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Log all RMA’s and work closely with Service Control Managers to ensure warranty is kept at a minimum
  • Provide out of hours service support


  • Professional phone etiquette
  • Excellent communication skills - written and verbal
  • Knowledge of relevant software computer applications and equipment
  • Knowledge of customer service principles and practices
  • Ability to work with customers to identify an issue and quickly come up with a solution
  • Multi-tasking capabilities; flexible team player, but also able to work independently
  • Full drivers licence
  • Training will be provided

Contact Info

Contact Áine Doyle on (059) 9771229 or via email to Closing date Friday, January 17.